How can I shop or place order?
Please visit our “How to Order” page
Do you make all your items?
Yes, we make all of our items our self
Are Everlasting items made in Indonesia?
Yes, we're 100% INDONESIA
Do I need an account to order?
Yes, you can register your account, by sign up , or you may contact us for simply order
How about the product measurement and sizing?
We try to provide sizing and measurement details on each product page. Generally our bust cloth size
S = 84 cm M =88 cm L =92 cm XL=96 cm XXL = 100 cm
Do you have physical store where I can visit?
Yes, our shop is at Bandung, Jalan Cicalengka Raya no. 3B , Antapani , Bandung (open @ April 2012)
How soon can I get my order?
After you order, transfer, and confirm your payment, we will process the order the NEXT DAY / in 24 hours.
Note that process is only checking the payment, preparing and delivering the goods to the shipping company on the NEXT shipping day. After that, the shipping company needs certain amount of time to deliver it to you, vary from 2-5 days for domestic and 7-14 days for international deliveries.
How do I return or exchange an item?
Please read our “Returns & Exchanges” on the HOW TO SHOP page
Out of stock? What if the item I’m interested in is no longer available?
Some items can sell out rather quickly. For some items, we won't restock. But we may restock some items. You may send us your favorite by contact
Please contact our customer care department at everlastingcatalog@yahoo.com and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.
Because of the limited materials, we cannot restock every item.
I need to change something on my order, how can I do that?
If you need to change your order, please contact us immediately. We process and ship orders quickly. Once we has processed your order, we will be unable to make any changes.
Please contact our customer care department at everlastingcatalog@yahoo.com
I keep getting an error when trying to place an order. What should I do?
If you continue to receive error messages please contact our customer care department at:
everlastingcatalog@yahoo.com (other contact check “CONTACT” page)